National re-use phone line
Call 0800 0665 820 to have large re-usable items collected for free
If you have large items at home that you no longer need and are still in good condition, you can have them collected for free by calling the National re-use phone line.
Simply call 0800 0665 820 from anywhere in Scotland or fill in our online form, and we will arrange for a local re-use organisation to collect your item and pass it on to be used by someone else.
How does the service work?
Simply call 0800 0665 820 between 9am and 5pm Monday to Friday and speak to one of our call handlers about your item. They will take down details and arrange for a local re-use organisation to make contact with you to collect it. Alternatively you can fill in our online form and one of our call handlers will phone you to arrange collection.
What sort of items can be collected?
The National re-use phone line collects bed frames, mattresses, chests of drawers, bookcases, wardrobes, dressing tables, tables, chairs, sofas, armchairs, washing machines, electric cookers, fridge freezers and bikes.
What condition should the items be in?
For general furniture, items need to still be in good condition to be collected. This means the items should be free from tears in upholstery, be in working order and should not have been left outside.
Sofas and armchairs can only be picked up if they have their fire-tags still attached, as without these they are not allowed to be passed on or sold by law.
Electrical items should still be in good working order.
Bikes tend to be collected by local bike recycling charities, where expert mechanics will fix them up to be re-used, so bikes requiring minor repairs can be collected.
What happens to my item once it has been collected?
Items donated via the National re-use phone line are collected by local re-use organisations. These are usually social enterprises and charities which sell furniture in their re-use stores to raise money for their charity work, or to help people on low incomes to set up home. The items will go on to be used by someone else, preventing them from going to waste. This helps the environment, local economies, charities and gives someone else a chance to make use of your item.
What items can’t be collected?
The National re-use phone line cannot collect TVs, TV cabinets and stands, small household electricals (toasters, kettles, microwaves etc), damaged items and sofas and armchairs which have had their fire-tags removed.
Watch our Vine
Watch our Vine (6 second video) showing how easy it is to donate to the National re-use phone line